Return & Refund Policy

Effective Date: November 2025
Website: https://delxury.com

At D&E Luxury, we take great pride in the quality and craftsmanship of our handbags.
If, however, you are not fully satisfied with your purchase, we are here to help.

1. Returns

• You may return your item(s) within 14 days of delivery.

• To be eligible for a return, the item must be unused, unwashed, and in its original condition with all tags, packaging, and dust bags included.

• Items showing signs of wear, damage, or alteration will not be accepted.

To start a return, please contact our customer care team at [email protected] with your order number and reason for return.

2. Non-Returnable Items

For hygiene and quality reasons, the following cannot be returned:

• Used or damaged products

• Gift cards or promotional items

• Final sale or clearance items

3. Refunds

• Once your return is received and inspected, we will notify you by email.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

• Shipping fees are non-refundable unless the return is due to a defect or error on our part.

4. Exchanges

We currently offer exchanges for the same product in a different color or style (if available).
Please email [email protected] to arrange an exchange before sending your item back.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the issue.
We’ll arrange a replacement or full refund as quickly as possible.

6. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a mistake or defective item.

• We recommend using a trackable shipping service to ensure safe delivery of your return.